FAQs

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FAQs

After installing version 6.0 and entering the product key, the software shuts down without giving an error message after I see the splash screen. Why won't the software launch properly?

After installing version 6.0 and entering the product key, the software gives an error message and crashes immediately on launch. Why won't the software launch properly?

How do you notify customers when new software is available?

Can I still download the latest software through your new website?

When I close an image opened for editing while the scanner dialog is open, the software will not allow me to work in any windows. Why does the software appear to lock up and how do I restore functionality?

When I am trying to update to a new version of the Logos Imaging Application, the old version will not uninstall completely. How can I manually uninstall the Logos Imaging Application?